Susanne Miller
Bildung – Pflege – Training

Customer Service Training

Workshops and seminars for customer service personnel and personnel of health care and social work institutions

Difficult customer calls, motivational lows, team conflicts – working in customer service can be a challenge. An ungratifying task?
It is our goal to bring back the joy in your staff in dealing with customers.
As professional educators with wide experience in customer service, social institutions and teaching we offer workshops for customer service personell and employees of social- and care institutions.

Our focus lies on:

  • the concept of empathy
  • reflection and attitude
  • workplace health promotion through self reflection in dealing with customers


Our service: Assessment, analysis, individual content and setting